Model/Year:

2006 Toyota Matrix RS

General experience:

Toyota customer service seems to work much worse than Subaru that I used to own. I tried to discuss several issues with my local dealership in Texas, but my talks just don’t matter to them. It seems like they are free to decide themselves what is covered by the warranty and what’s not. No matter what is claimed on the Toyota’s web-site. On their web they say that the replacements that are made because of the error of manufacturer are all covered by the warranty. But… When I came to my service for the first time my Toyota Matrix was at 4000mi. The plastic splash shield that covers the front right tire just fell off for some reasons. The dealer told me that it’s not under warranty because otherwise they would have to fix it in every second car. Why can’t they fix it before selling to customers then I wondered? They just didn’t seem like they care, so I had to pay money to fix it. In about 20000 miles I met this problem again, however it fell off on a solid speed on highway and thanks God didn’t hit any other vehicles. The shield had also ripped away ABS wiring harness, which made the repair much more expensive. The local dealer said that the warranty doesn’t cover it again. I was insane because that’s the most ridiculous thing I ever heard. I’m very sorry for Toyota Customer Service system because I in general my Toyota Matrix 2006 is totally fine, but because unqualified service I won’t ever buy Toyota again.

Pros and cons:

+ Top comfort and handling, very safe and outstanding design.

- Warranty is only used for commercial and means nothing in actual life.